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Your 11di account banking area brings together deposits via Rocket and Upay, withdrawal requests, and transaction history in one place. Open the cashier from your account menu to see the payment routes and account fields available to you in supported regions.
Adding money to your 11di balance starts at the cashier tab inside your account. We support Rocket and Upay as the primary mobile wallet deposit routes for Bangladesh. Once you open the cashier, select the wallet you want to use and the deposit fields will appear. Enter the amount, then follow the confirmation step shown on screen — the fields and any minimum or maximum limits are displayed there for you to review before you confirm. Your account balance reflects the transaction once the wallet side completes.
Log in to your 11di account and navigate to the cashier section from the account menu.
Select your preferred mobile wallet from the deposit options shown in the cashier panel.
Type in the amount you want to add and review the limits displayed on the deposit form before confirming.
Complete the wallet confirmation step. Your balance updates once the wallet transfer is processed on both sides.
Withdrawal requests on your 11di account follow a clear path from the same cashier section you use for deposits. We ask that the wallet you withdraw to matches the wallet linked to your account — this is a standard account-care measure to keep your funds going to the right place. Open the withdrawal tab, choose the destination wallet from the options shown, and enter the amount you want to move. The form will display any conditions or required fields before you submit. Once submitted, the request enters the processing queue and the status updates in your account history.
Go to the cashier in your account and select the withdrawal section to begin.
Choose Rocket or Upay — the wallet must match the one registered to your account.
Input the withdrawal amount and read any conditions or limits shown on the form before submitting.
Track the request status in your account history and contact support if the status does not update as expected.
Your 11di account may prompt a verification step at certain points — typically when a new withdrawal method is added or when the account area flags a check for review. We do not ask you to submit anything beyond what is shown in the verification fields inside your account. Follow only the instructions and field labels that appear on your screen at that time. If the account prompts you to confirm wallet ownership, the step will describe what is needed directly. There is no fixed document list to prepare in advance; what the system requests depends on the status of your specific account.
Complete only the fields and steps shown in your account verification area — do not send documents through other channels.
Make sure the mobile wallet number linked to your account matches the one you actually use for deposits and withdrawals.
Your account area shows the current verification status. Review it before submitting a support request about a pending check.
If a verification step stalls, open a support request with details of which step you are on and what message the account displays.
The cashier on your 11di account shows the payment methods available to you based on your region and account status. Rocket and Upay are the mobile wallet routes we have configured for Bangladesh deposits and withdrawals. The cashier page is where you confirm which options are active for your account at any given time — availability may vary depending on local conditions and eligible regions. Always check the cashier directly for the most current route options rather than relying on third-party descriptions.
Rocket mobile wallet deposits and withdrawals, available through the cashier for eligible Bangladesh accounts.
Upay wallet route for account deposits and withdrawal requests, shown in the cashier when available for your region.
Bank transfer option shown in the cashier where available; check your account area for current availability.
Every deposit and withdrawal request on your 11di account generates a reference that appears in both your account history and your mobile wallet transaction log. When you need to reconcile a transfer — for example, if a deposit has not appeared in your balance — matching these two reference points is the fastest route to confirming what happened. The account history tab shows the status label for each transaction alongside the amount and the time it was initiated.
Your wallet and your account history each carry a reference for the same transaction. Note the wallet reference at the time of transfer and keep it until the balance confirms.
Account history displays status labels such as pending, completed or under review. These reflect the processing state on the account side, not the wallet side independently.
The history tab inside your account shows each transaction with a timestamp and the amount. Filter by deposit or withdrawal to locate specific entries quickly.
A screenshot of the wallet confirmation screen and the account history entry together form the evidence set needed for any support follow-up on a disputed transaction.
Account safety on 11di starts with the basics that you control directly: making sure you are on the correct domain, that your login details are yours alone, and that the wallet you use is registered in your name. We do not request your wallet PIN or full password through any support channel. Beyond what you manage on your side, we maintain account-level checks that the system applies automatically when withdrawal requests or new wallet links are submitted. If you ever receive a message asking for credentials outside your account area, treat it as a potential phishing attempt and report it through the published support route.
Before logging in or entering any account detail, confirm that the address bar shows the correct 11di domain. Bookmark it directly to avoid redirection risks on shared devices.
The mobile wallet linked to your account must be registered under your name. Wallet details that do not match account registration can trigger a review that pauses transaction processing.
When the account system prompts a verification step, follow only the instructions shown in your account area. We do not ask for documents or identity details through live chat or email outside that flow.
If a transaction behaves unexpectedly or your account status is unclear, open a request through the support route listed in the help section of your account — that is the channel we monitor.
These questions cover the banking steps and account situations that come up most often. If your question is not listed here, the support route in your account help section is the right place to ask — the team can access your account status and give you a specific answer.
Open the cashier from your account menu, select Rocket from the deposit options, enter the amount, and follow the on-screen confirmation step. The fields and any applicable limits are shown before you confirm the transfer.
The wallet you withdraw to must match the one registered and used for deposits on your account. Mismatched wallet details can trigger a review. Check the withdrawal form for the conditions specific to your account.
Wait a short time and refresh your account history. If the balance still has not updated, contact support with the Rocket transaction reference number. Do not submit a duplicate deposit before the first one is resolved.
Pending means the transaction has been received and is in the processing queue on the account side. The status updates to completed once both the wallet transfer and the account side confirm. Contact support if it stays pending unexpectedly.
A verification step may appear depending on your account status or when a new wallet is added. Follow only the fields shown in your account area at that point. The system describes what is needed; nothing is requested outside that screen.
Payment method availability can vary by region and account status. Check the cashier directly, and if Upay is not listed, open a support request so the team can confirm the current availability for your specific account without you needing to attempt a transaction.