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These pages set out the terms that apply when you use 11di. Access and eligibility depend on your local law and the region your account is registered in — please read this before you proceed.
Our terms exist to set clear expectations on both sides. When you open an account on 11di, you accept the rules that govern how it operates — including how your information is held, how transactions are recorded and what conduct is expected. These terms apply regardless of which payment method you used to fund your account, whether that is Rocket, Upay or another supported option. If there is a conflict between a promotional notice and these terms, the terms take priority. We update this policy when our services change materially; we will notify you through your registered account if an update affects your rights or obligations. Access to 11di and the services within it depends on the applicable law in your location and whether your region is eligible — we do not make representations about lawfulness in jurisdictions where we have not confirmed coverage. If you are uncertain about eligibility in your area, please review the applicable local law or contact our support team before continuing. Nothing in these terms limits any statutory rights you hold under the law of your jurisdiction.
Understanding where this policy applies — and where it does not — helps you know which rules govern each part of your experience on the platform.
These terms cover the creation, maintenance and closure of your 11di account. Rules around login, identity verification steps and session management all fall within this scope. Follow the instructions shown in your account area for any access-related change.
Deposits and withdrawals processed through your 11di wallet — including those made via Rocket or Upay — are governed by these terms and by the transaction conditions displayed at the point of transfer. We keep a record of each transaction in your account history.
All game content, lobby copy, promotional notices and account communications published on 11di fall under this policy. We retain the right to amend or remove content at any time; current terms always reflect the live version on this page.
Payment processors, game studios and any external service linked from this site operate under their own terms. We are not responsible for the policies of third parties. If a dispute arises with a third-party provider, you should contact that party directly.
You have several practical options when it comes to your account and the data we hold. Reviewing your own records is straightforward: your signed-in account area shows transaction history, account activity and any communications we have sent you. If any detail is incorrect — such as a name spelling, contact address or linked payment method — you can request a correction by reaching our support team through the contact routes published on this site. You can also raise a question about how your account data is used; we will respond through your registered account or the contact channel you used to reach us. Account closure requests are handled by the support team; follow the steps shown in your account settings and confirm your identity as prompted. We do not retain data beyond what is required by applicable retention rules, and we do not share account data with third parties outside the scope described in our privacy terms.
Log in and open the account history section to see transactions, session activity and account changes. All entries are date-stamped and accessible without contacting support.
If something in your profile is wrong, contact support with the correct information. We will verify your identity before applying any change to a name, contact detail or linked wallet.
Send your question through live chat or email as published on the support page. We will reply to the same channel; keep a note of your query reference if one is issued.
Open the account settings page and follow the closure steps shown there. You will be asked to verify your identity. Any remaining wallet balance must be resolved before the account closes.
Policy questions, account disputes and data requests all have a published route. Use the channel that matches your situation and include your account reference so we can locate your record without delay.
Start a live chat session from the support page on 11di. This is the fastest way to raise an account or policy question. Have your registered contact detail ready so we can verify you quickly.
Send a written query to the email address published on our contact page. Email is suited to detailed policy questions or formal correction requests where you need a written record of the exchange.
The help section inside your signed-in account covers common policy topics, account steps and wallet questions. Check there first — many answers are available without waiting for a support response.
We apply these practices consistently so you know what to expect when your information is involved. None of these points are aspirational — they describe what is already in place.
We use cookies to keep your session active and to remember account preferences. You can adjust cookie settings in your browser; some functions may not work correctly if certain cookies are turned off. Our cookie notice explains each category.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately using the live chat route.
We keep account and transaction data for the period required by the terms applicable to your region. Once that period passes and your account is closed, data is removed from active systems in line with our retention schedule.
To request a correction, deletion or copy of your data, contact support through the email route published on the contact page. Include your account reference. We will confirm receipt and respond within the timeframe stated in our privacy terms.
These are the questions we see most often about how our terms work, what rights you hold and how to act on them.
Access and eligibility depend on the law that applies in your location and whether your region is confirmed as eligible. We do not make blanket statements about lawfulness in every jurisdiction. Review the applicable local law before you continue using the platform.
Log in and open the account history section — transaction records are shown there directly. For a formal data export, send a written request to the email address on our contact page, including your account reference. We will respond as set out in our privacy terms.
Yes. Contact support via live chat or email with the correct information and your account reference. We verify your identity before applying any change to a name, linked wallet or contact detail. Do not share your password as part of the request.
Transactions processed through Rocket or Upay are recorded in your account history. If a transaction does not match your account, raise it with our support team through live chat or email. Include the transaction date and reference shown in your account history.
We notify you through your registered account when an update materially affects your rights or obligations. We also update the date stamp on this page. Continuing to use the platform after a notified change means you accept the updated terms.
Open account settings and follow the closure steps shown there. You will need to verify your identity. Any balance remaining in your account wallet must be withdrawn before the closure is completed. Contact support if you need help with the process.