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Every term you see in the lobby, cashier or account area is explained here in plain language — from game mechanics and odds formats to wallet steps and account verification.
Choosing between Chittagong Lucky Slots and a live dealer table is straightforward once you understand what volatility, house edge and RTP actually mean. Knowing those three alone changes how you read a game tile.
Terms appear in different parts of the platform depending on what they describe. This map shows which screen or flow each family belongs to, so you know where to look when something is unclear.
RTP, volatility, paylines and multipliers appear on individual game tiles and inside the game itself — usually in the paytable or info panel. In the 11di lobby, titles from Joker, CQ9 and Spadegaming display this where the provider exposes it.
Decimal odds, Asian handicap and over/under lines appear in the sportsbook section when you open a match — for example, a BPL cricket fixture or an international match. The format and available markets depend on the event.
Deposit, withdrawal, e-wallet, KYC and wallet verification appear in the cashier and your account panel. When you add funds via Rocket or Upay, the cashier shows the transaction status and any verification step required for that method.
Rollover, wagering requirement, turnover and minimum odds appear in the terms attached to any active information. Read these before accepting an offer — they define exactly what activity counts and what does not before a gameplay becomes withdrawable.
These are the six terms that appear most often in slot and live casino screens. Each answer is the plain version — no assumed background needed.
RTP stands for Return to Player. It is the theoretical percentage of all wagered money a game pays back over a very large number of rounds.
House edge is the mathematical advantage the game holds over the player, expressed as a percentage. A house edge of three percent means the platform retains an average of three units for every hundred wagered over time across all rounds.
Volatility describes how often and how much a game pays out. High volatility means payouts are infrequent but potentially larger. Low volatility means smaller, more frequent returns. A game's volatility is usually shown in its info panel where the provider discloses it.
A wager or turnover requirement is the total amount you must bet before a conditional balance — such as a matched deposit amount — becomes eligible for withdrawal. The figure is usually expressed as a multiplier applied to the conditional sum.
In slots, jackpot refers to a prize-style feature where a fixed or accumulating prize pool can be triggered. Whether a title carries this feature depends on the individual game from studios such as Microgaming or Bigtime Gaming, not the platform itself.
A live dealer game streams a real human dealer from a studio to your screen in real time. You place bets through the interface while watching the deal or spin happen live. Titles at 11di include live table formats from partnered providers.
These six terms belong to the sportsbook, cashier and account verification flows — different screens from the basic game terms above.
Asian handicap is a sports betting format that removes the draw outcome by giving one side a head start in goals or runs. It reduces a three-way market to two outcomes and is common in cricket and football markets available in the 11di sportsbook.
Over/under is a market where you predict whether a measurable figure — total runs in a cricket innings, total goals in a match — will finish abov
Rollover is another word for wagering requirement — the number of times a conditional balance must be bet through before withdrawal is allowed. Always check the rollover multiplier and which game categories count toward it before accepting an offer.
An e-wallet is a mobile-based payment account that holds funds separately from a bank. At 11di, supported e-wallet rails include Rocket and Upay. You link your wallet number in the cashier, then transfers move between your wallet and your 11di account balance.
KYC stands for Know Your Customer. It is the identity verification process your account may go through before a withdrawal is released. You upload documents through the account panel — the cashier or support desk will tell you which step applies to your account.
These are account-level tools that let you manage how you use the platform — for example, setting activity boundaries or taking a break from the account. The controls are accessed through your account settings panel; the support desk can walk you through the options available.
Seeing terms in isolation is useful, but they interact in practice. When you open Roulette Track, the info panel may show RTP alongside house edge — those two figures tell you the same story from opposite directions, so you only need to compare one.
Open the game tile to find RTP and house edge in the same panel. RTP shows the player-side return rate; house edge shows the platform-side complement. Both figures come from the provider's published data, not from 11di's configuration.
Before starting Holdem Highroll, check the volatility indicator in the game info. High volatility in a table-game format means larger swings between sessions, so your session budget should account for longer quiet runs between strong hands.
After a Rocket deposit, open the information tab to see whether a rollover condition is attached to your current balance. The figure shown is the total wager amount needed — spread across qualifying games — before the conditional portion is released for withdrawal.
When you request your first withdrawal — back to Rocket or Upay — the cashier may prompt a KYC step. Follow the document upload fields shown on screen; the support desk is available if the verification step is unclear or takes longer than expected.
If a definition here does not fully answer your question — or a term appears on your account screen in a context that is confusing — reach out through any of the routes below. Our support desk handles account and terminology questions, not just technical issues.
Open the chat icon on any page of 11di to connect with the support desk directly. Ask about a term, a cashier step or an account condition — the team will explain it in plain language without routing you back to a help article.
If your question is about a specific transaction — for example, a Rocket deposit rollover or a KYC document status — submit a support ticket from inside your account panel. Attach the relevant transaction reference so the team can pull up the exact detail.
The 11di help centre holds written explanations for cashier steps, account verification and information conditions. Search by the term you saw on screen — most common glossary terms have a dedicated article with screenshots of the relevant account panel.
These questions cover how the features behind the terms actually work on the platform — different from the definitions above.
Open the game tile and look for the info or paytable button inside the game.
Log in and open the information or bonus section of your account panel. Any active condition shows the rollover amount required and how much of that you have already completed. If nothing is shown, no rollover condition is currently attached to your balance.
KYC checks depend on your account status and transaction history, not on the payment method alone.
Open the sportsbook settings from within the sports section of your account. The available display formats — decimal, fractional or others — are shown there. Choose the format that matches how you read odds; the market prices remain the same regardless of display format.
A conditional balance is held separately from your main wallet balance on screen. You can still place bets from it, but it cannot be withdrawn until the rollover requirement shown in your information tab is fully completed through qualifying game activity.
Log in through the mobile browser at 11di, then open the account menu from the top navigation. Account controls, document upload for KYC and the cashier are all accessible from that menu without needing a separate application.