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11di collects and uses your information to keep your wallet, transactions and support history running smoothly. This policy explains exactly what we collect, why we keep it and how you can review or update it — your access and eligibility depend on your local law and applicable eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to use. If you transact through Rocket or Upay, the payment reference details associated with that transaction are recorded against your account for reconciliation and support purposes. We do not store full wallet credentials; we hold only the references needed to match a deposit or withdrawal to your account record. Beyond registration data, we collect session and device information — the browser type, device category and pages visited — to keep the site working correctly across mobile and desktop. This is not used for profiling; it supports load management and security monitoring. We also keep a log of support conversations so that when you return with a follow-up question, the agent handling your case has the full context. Data is retained for as long as your account remains active and for a period after closure as required by applicable financial record-keeping obligations. The retention period depends on your jurisdiction and eligible region. You can request a summary of what we hold at any time through the support routes listed on this page.
This policy covers the data we process directly through the 11di platform — your account, your wallet activity and your interactions with our support team. It does not extend to third-party services you reach through links on the site, nor to the internal data practices of payment networks like Rocket or Upay, which operate under their own terms. Understanding the boundary helps you know where to direct questions.
Everything tied to your registered account — login records, profile details, password resets and session history — falls under this policy. We control this data and you can request changes through your account settings or via support.
Deposit and withdrawal references recorded against your account are covered here. The Rocket or Upay network itself operates under its own privacy terms; we hold only the transaction reference that links a payment to your 11di account.
Pages you visit, game categories you open and time-on-page signals are logged for site performance and security. This data is not sold or shared for advertising. It is used to keep the platform stable across mobile and desktop sessions.
Links to external sites, game content delivered by studio partners and any third-party tools embedded on the site are outside this policy's scope. Once you leave the 11di domain, the third party's own data terms apply.
You have real, actionable choices over the data we hold on your account. The right to review your records means you can ask us to send you a summary of what personal information is stored — name, contact details, payment references and support logs. If something is wrong or out of date, you can ask us to correct it; submit the correction through the account settings page or reach us directly via the support routes listed below. If you want to close your account and remove your data from active records, you can make that request through our support channel. We will confirm what can be deleted immediately and what must be retained for the period required under applicable financial regulations in your eligible region. We aim to respond to data-related requests clearly and without delay, though the timeline depends on the complexity of the request and any legal retention requirements that apply to your jurisdiction.
Ask for a summary of the personal data we hold on your account — registration details, payment references and support history. Submit the request through live chat or email and we will confirm what is on file.
If your name, contact number or email is recorded incorrectly, update it in your account settings or contact support. We apply corrections to the active record and note the change in your account log.
Any question about how your data is used — what is shared, how long it is kept, which third parties can access it — can be directed to the support team. We respond in writing so you have a record of the answer.
To close your account and begin the data-removal process, contact support directly. We will confirm which data is removed and which is retained under applicable financial regulations in your eligible region.
For any question about your account data, correction requests or policy clarifications, use the support routes published on the site. We do not publish support hours that we cannot verify, but all routes listed below are active and monitored.
Open the chat icon from any page on the site. Live chat is the fastest route for account-related data questions, including requests to review or correct stored information.
For written privacy requests — record summaries, correction notices or closure requests — use the email address published on the Contact page. You will receive a written response you can keep for your records.
Minor corrections to your name, mobile number or email address can be made directly in the account settings area after you log in. For changes that require identity verification, support will guide you through the steps shown there.
Our approach to data handling is shaped by what your account actually needs — nothing more. Cookies on the site are used to keep your session active and remember your last-viewed preferences; they are not used to build an advertising profile. You can manage cookie preferences through your browser settings at any time, and doing so will not affect your ability to log in or use your account.
We use session cookies to keep you logged in and functional cookies to remember display preferences. No third-party advertising cookies are set by us. You can clear or block cookies in your browser without losing account access.
Account access is protected by your login credentials. If you suspect unauthorised access, change your password immediately through the account settings page and contact support via live chat. We do not ask for your password over email or chat.
Active account data is held for as long as your account is open. After closure, financial records are kept for the period required by applicable regulations in your eligible region. Non-essential session data is cleared on a rolling basis.
When this policy changes in a material way, we post a notice on the site. Continued use of the account after a notice is posted means you have seen the updated terms. You can always request the current version in writing through support.
These are the questions we hear most often about how account data is handled. If your question is not answered here, the support routes above are the right next step.
We collect the name, contact details and payment method information you provide at registration. If you use Rocket or Upay, we record the transaction reference to match payments to your account. We do not store full wallet credentials or passwords in plain text.
Yes. Submit a data review request through live chat or email support and we will send you a summary of what is on file — registration details, payment references and support conversation logs. We respond in writing so you have a record.
Non-essential data is removed when you close the account. Financial transaction records are retained for the period required by applicable regulations in your eligible region. The exact duration depends on your jurisdiction. You can ask support for details specific to your account.
We do not sell your data. Payment references are shared only with the payment network — Rocket or Upay — to process your transaction. Game content is delivered by studio partners, but those partners do not receive your personal account details from us.
Minor corrections — mobile number, email address — can be made in your account settings page after you log in. For changes that require identity verification, contact support via live chat or email. The steps shown in your account will guide you through what documentation is needed.
No. Cookies on the 11di site are session and functional only — they keep you logged in and remember your display preferences. We do not set advertising cookies. You can manage or clear cookies in your browser settings without losing access to your account.