App / Slots
These Terms & Conditions set out the rules that apply when you open or use a 11di account. Before you proceed with registration or any transaction, read through what we require and what you can expect from us.
By creating an account on 11di and using any part of the platform — including depositing via Rocket or Upay, browsing game categories, or contacting support — you confirm that you have read and accepted these Terms & Conditions in full. Access to 11di and the services described here depends on your local law and the eligible regions we support. We do not represent that every feature or transaction type is available everywhere, and it is your responsibility to confirm that using this platform is lawful where you are located. We may update these Terms at any time. When we do, the revised version becomes effective from the date we publish it. We will notify you of material changes through an in-account notice. Continuing to use the platform after a revision is published means you accept the updated terms. If you disagree with any change, you should stop using the account and contact our support team to request account closure. We keep a version history of these Terms so you can review what changed. Your use of Rocket or Upay as a deposit or withdrawal method is also subject to the terms of those respective mobile wallet services, which sit outside our control.
These Terms & Conditions apply specifically to your 11di account and the services we operate directly. Understanding what falls inside and outside their scope helps you know where to direct questions and what additional rules may apply.
Login, registration, account settings and session management all fall under these Terms. Rules for opening an account, keeping credentials secure and requesting account closure are set out here. You are responsible for all activity carried out under your account.
Deposits and withdrawals processed through Rocket, Upay or other supported methods are governed by these Terms alongside the cashier rules shown in your account. Transaction records visible in your wallet history form part of the agreement between you and us.
Game lobbies, promotional notices, support articles and policy pages published on 11di are covered by these Terms. Availability of specific content — including game categories and lobby features — may vary based on your region and the applicable local law.
Payment providers such as Rocket and Upay, and game studios whose content appears in our lobby, operate under their own separate terms. We are not responsible for third-party service conditions. Any dispute with a third-party provider must be resolved directly with them.
These Terms & Conditions are not a one-way document. You have practical actions available to you, and we have set up clear routes to support them. You can review your transaction history directly inside the account wallet section at any time — every deposit and withdrawal, including those made via Rocket or Upay, is recorded there. If you believe a record is incorrect, raise a dispute through the support contact form and our team will check the transaction log against our system records. You can also update your personal details — such as your contact number or email address — through the account settings page. Any change that affects your identity verification may require supporting documents, which we will request through a support message rather than ask you to upload unsolicited. If you want to close your account, send a written request via live chat or email; we will process it and confirm by return message. Do not leave an account unused without notifying us — dormant account handling is described in the relevant section of the full Terms document accessible from your account dashboard.
Open your account wallet to see a full log of deposits, withdrawals and game activity. Rocket and Upay transactions appear with timestamps and reference numbers. If a line item looks wrong, note the reference and contact support.
Account settings let you update contact information. Changes that affect identity verification trigger a document check. We will message you with instructions — you do not need to initiate an upload without a request from us.
Use the live chat button or the support email to ask about any clause in these Terms. We respond in the order queries arrive. For complex policy questions, email gives you a written record of our response that you can refer back to.
Send a written closure request via live chat or support email. We process closure requests and confirm via the same channel. Outstanding balances must be withdrawn before closure is finalised — use Rocket or Upay to clear your wallet first.
If any part of these Terms & Conditions raises a question you cannot resolve by reading the policy page, we have three direct contact routes. Use whichever fits the urgency of your query — live chat for quick clarifications, email for detailed written responses and the in-account message thread for anything tied to a specific transaction or account action.
Open the chat icon in the bottom corner of any page to connect with a support agent. Use this route when you need a quick answer about a specific clause, an account step or a Rocket or Upay transaction record.
Write to our support address published in the Help section of your account. Email is the right channel for detailed Terms queries, account closure requests or anything you need a written record of for your own files.
Use the message thread inside your signed-in account area to send us a query tied directly to a transaction, a balance dispute or a policy update notification you received. Replies appear in the same thread for easy reference.
We apply these Terms & Conditions consistently across all accounts and keep records of policy versions so you can always verify what was in effect at any point in time. Here is how we approach the key areas covered by these Terms.
Account data — including transaction records for Rocket and Upay payments — is retained in line with the retention periods stated in our Privacy Policy. You can request a summary of the data we hold by contacting support through your signed-in account.
We use cookies to maintain your session and to keep account preferences between visits. The cookie policy is linked from the footer of every page. You can manage cookie settings through your browser without affecting your ability to log in.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately via live chat. We will place a temporary hold on the account while we investigate and guide you through the recovery steps shown in your account.
We review the Terms & Conditions periodically. If you believe a clause is unclear or wish to flag a concern, contact support in writing. We document all such requests and respond with a clear position, even when we cannot change the term in question.
These questions cover the points we hear most often about account terms, policy changes and user rights. If your question is not here, use live chat or support email to get a direct written answer.
No. You accept these Terms when you complete registration. If we publish a material update, we will show an in-account notice asking you to confirm the new version before you continue. Routine logins do not require a fresh confirmation unless a change has been made.
The full document is linked in the footer of every page on the site and is also accessible from your account settings page. We keep the published version current and maintain a version history so you can see what changed and when.
Yes. Open your account wallet, locate the transaction reference — including any Rocket or Upay deposit or withdrawal — and contact support with that reference number. We check our system log and respond with a written explanation or correction through your account message thread.
Access to 11di depends on local law and eligible regions. If the platform becomes inaccessible in your region, any balance in your account wallet remains yours. Contact support to arrange a withdrawal before access is suspended — we will process the request through the method on record.
Send a written closure request via live chat or support email from your registered contact details. Withdraw any remaining balance — via Rocket or Upay — before requesting closure. We confirm the closure in writing through the same channel once processing is complete.
No. Any update to these Terms is published on this page, and a notice appears in your signed-in account area when you next log in. We record the effective date of each revision. Continuing to use the account after the notice date means you have accepted the updated version.